Help Center

Begin your Printmood experience by creating an account or logging in to access personalized features and streamline your ordering process. To access your account or register, click the profile icon at the top right of any page on our website.

Keep your account up-to-date with our easy edit features, allowing you to modify personal information and keep your profile current. You can edit your account login email and name through the dashboard page after you login your account any time https://www.printmood.com/account/dashboard

Securely reset your password with our step-by-step guide, ensuring you always have access to your account. You can reset your password securely after you verify your current password.

Understand the process for temporarily deactivating or permanently deleting your account when necessary. Please submit your account deactivating request through the contact us form.

Browse our catalog or use the search feature to select from an array of products to find the one that’s just right for you.

Customize your product by selecting the perfect size and color to match your design vision.

Our upload tool will guide you through adding your custom design to the chosen product.

Review a proof of your design on the product to ensure everything looks just as you imagined before finalizing.

Enter and confirm your shipping details to make sure your custom product reaches its destination.

Discover the benefits of using promotional codes and credits with your purchases. Apply promo codes at checkout for instant savings, and redeem your accumulated credits to reduce the cost of your orders. It's a simple way to make the most of your shopping experience with us.

Stay informed with real-time updates on the status of your order.

Make changes to your order details before they go into production.

Moved or need to redirect your shipment? Change your shipping details easily.

If you need to cancel your order, our process is straightforward and empathetic to your decision. You can initiate an order cancellation from your account dashboard, and we'll handle the rest.

Your processing time for orders is 1-3 business days, which means once an order is placed, it'll take this amount of time to get it ready for shipping. Once dispatched, the shipping time for orders will range from 2-8 business days, depending on the shipping destination.

Opt for Priority Shipping if you're looking to receive your items more quickly. With a processing time of 1-3 business days and a shipping window of 2-5 business days, this option accelerates delivery to ensure your order arrives promptly.

Choose Express Shipping when every moment counts. With a swift processing time of just 1-2 business days and a delivery timeline of 1-3 days, it's our fastest shipping option to ensure your items are in your hands as soon as possible.

For our international customers, we offer two types of shipping methods to accommodate various needs and preferences:
Delivered Duty Paid (DDP): With DDP, all taxes and duties are handled and paid by us upfront. You won't have any additional fees upon the delivery of your items. This service provides a hassle-free delivery experience, with all customs fees and import taxes taken care of.
Delivered Duty Unpaid (DDU): For certain destinations, we offer DDU shipping, where you are responsible for paying import duties at the time of delivery. This option may be more cost-effective upfront, but please be prepared to settle any taxes or fees imposed by your local customs.
The availability of DDP or DDU will depend on your specific country. Our International Shipping section outlines these options and provides guidance to ensure a smooth delivery process for your orders.

Fine-tune your designs for optimal print quality with our adjustment tools.

Step into the world of our detailed Printing Process, where your designs are transformed into reality with meticulous attention. Leveraging advanced printing technology and expertise, we ensure each design is rendered with high fidelity to your specifications.

Our commitment to excellence is evident in our meticulous Quality Check process. Each product is subjected to a rigorous inspection regime, ensuring every detail aligns with our high-quality standards. From the precision of the print to the integrity of the fabric, our experts scrutinize every aspect. Color consistency, durability, and finishing - nothing escapes the discerning eyes of our quality control team. This is our promise to you: to deliver products that not only meet but exceed your expectations.

Packaging is an art, and we treat it with the seriousness it deserves. Our Packing Procedures involve more than just placing items in a box. We carefully wrap and cushion your products to safeguard them from the jostles and jolts of transit. Whether it's weatherproofing or impact resistance, our packaging is designed to protect and preserve. When your package arrives, it's not just a delivery; it's the unveiling of a product that's been handled with the utmost care, ready to make its mark in your hands.

Our Dispatch and Tracking system ensures that from the moment your order leaves our facility, you're updated at every juncture. Once your item is dispatched, we'll provide you with a tracking number that allows you to monitor your order's journey. With this number, you can get real-time updates on the progress of your delivery via our courier's website, giving you peace of mind and the convenience of knowing when to expect your order.

DTF Printing offers durable, high-definition prints with vibrant colors that adhere flawlessly to a variety of fabrics. This technique layers a film transfer onto the material, resulting in a flexible, long-lasting design that withstands the test of time and wear.

Embroidery adds an elevated, tactile dimension to any garment. With precision machinery and high-quality threads, our custom embroidery services imbue your products with a touch of elegance and durability that screen printing can't match.

Sublimation Printing excels in creating bright, full-color images with superior clarity. Ideal for complex designs, this method embeds the ink into the fabric, ensuring that the print will not crack, fade, or peel over time, maintaining the garment's breathability and softness.

Digital Printing is a versatile option that accommodates a wide product range, from soft fabrics to rigid materials. It’s perfect for detailed and multi-colored designs, producing sharp, vibrant prints that bring your creative visions to life without the need for setup costs or minimum quantities.

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Enter your card details on our encrypted payment page, and rest assured that your information is protected by the latest security measures.

Prefer to use PayPal? Select PayPal at checkout and log in to your account to confirm the payment. PayPal offers a secure way to pay without sharing your financial information, and it provides an option for PayPal Credit for eligible customers.

At PrintMood, we diligently calculate sales tax to ensure compliance with the diverse regulations that govern different jurisdictions. The sales tax applied to your purchase is determined by a combination of factors, including the type of product, the destination address of your order, and the specific tax rates that apply to that location. We continuously update our systems to align with the latest tax laws, providing an accurate breakdown of charges at checkout. This means you can shop with confidence, knowing that all tax considerations are handled expertly according to local and international standards.

Access all of our policies in one place, including returns, privacy, and terms of service.

Have an issue? Submit a support ticket for assistance.

Have an issue? Submit a support ticket for assistance.